Microsoft Outlook Repairs
Perhaps you’ve taken MS up on a free trial of the latest and greatest MS Office product only to find that refusing to pay $99 every year for the software upgrade by removing the trial version that MS Outlook was sabotaged in the process. Presumably very intelligent people work at MS and of course they are thorough, having tested the trial version on several machines for hours upon hours before releasing the free trial, making absolutely sure that said trial would not blow up one’s computer when the trial is removed!
Not! Also, at the time the trial is offered, the bad news of having to pay annually for the new product should be disclosed so it isn’t necessary to discover that important fact AFTER the trial period and AFTER the damage has been done. Incidentally, at the end of the trial period, there was only the option to spend money on the upgrade – no option to refuse and get the damn thing off the computer.
Perhaps you’ve already found many very unuseful forum suggestions like ‘Create a new user account’ or ‘Uninstall/reinstall Outlook’. Those suggestions are ok if you don’t mind losing all current and past email records. Resetting Outlook as the default program for .msg files didn’t resolve the issue (but may have to be done somewhere along the line if the following steps don’t restore Outlook as the default program for email messages (msg)).
Fixing Not Implemented – No Email Program Associated
This is what the entry in the Windows Registry should look like in HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook:
If the files below ‘Microsoft Outlook’ (Capabilities, Envelope, InstallInfo, Protocols and shell) are missing, they were probably destroyed when the Outlook trial version was removed.
Follow these instructions at your own risk, or have an IT do them. It’s always best to back up the Registry before editing it:
- Click Start.
- Type regedit and then press Enter.
- Locate the subkey: HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook
- Select the subkey.
- Press DELETE.
- Click Yes.
- Quit Registry Editor.
- Start Outlook.
- On the Help menu, click Office Diagnostics.
- Follow the instructions on the screen to complete the repair.
It may also be necessary to run C:\Program Files (x86)\Microsoft Office\Office12\scanpst.exe to scan the Outlook pst file to fix file corruptions.
Making the Windows Registry change and scanning the pst file with the scan tool resolved this issue after a fair amount of time was spent searching the Internet for useful responses. Perhaps the lesson to be learned (again) is to test ‘free offers’ on machines set aside for experiments. Our misfortune was trusting Microsoft to NOT plant this bomb on our computer just so we could waste time discovering that the ‘free trial’ was actually a trap set for selling ‘software as a service’ with endless annual cost. What software provider doesn’t get the fact that people HATE paying endlessly for software no matter how it’s wrapped?
Moreover this fiasco bombed other programs, destroyed theme settings and created havoc still being discovered as rescue workers continue to sift through the rubble.